Safety
Report an incident
If you, a participant, a worker or a member of the public has been harmed — or could have been — we want to know. Reports are taken seriously, treated confidentially and acknowledged within one business day.
If anyone is in immediate danger, call 000 first.
Then let us know — we'll coordinate next steps with you, your coordinator and the relevant authorities.
Report it online
Fill in what you know — you don't need every detail. You can report anonymously.
Phone
Call us 24/7 on 1800 000 000.
General feedback
Not an incident? Use our feedback form.
What happens next
- We acknowledge your report within one business day.
- A senior team member contacts you to understand what happened and what you need.
- If it's a reportable incident under the NDIS Commission, we notify them within required timeframes.
- We investigate, document outcomes and share findings back with you.
- We update training, rosters or policies so the same thing doesn't happen again.
You can also contact the NDIS Quality and Safeguards Commission directly: ndiscommission.gov.au or call 1800 035 544.