Refer with confidence. We respond within 24 hours.
We respond to coordinator referrals within 24 hours. Our service includes reliable worker matching, clear information about capacity and transparent communication — with a written plan back to you.
Three ways to send a referral
- Phone1800 000 000
- Referral formSend via our consultation form
Every referral acknowledged as soon as we can.
Registered, with full clinical and PBS governance.
Melbourne, Adelaide, Perth, Brisbane — and growing.
A real coordinator on the other end. No call centres.
How we work with coordinators
- 01Send referral
Email, form, or phone — whatever suits.
- 02Capacity check
We confirm fit and timing within 24 hours.
- 03Intake & matching
Structured intake, matched workers, written plan back to you.
Referral types we accept
- Core supports & community participation
- SIL vacancies and STA/respite bookings
- High intensity daily personal activities (PEG, catheter, seizure, ventilation, complex bowel care)
- Positive Behaviour Support (PBS) referrals
- Plan-managed, self-managed, and NDIA-managed participants
- Complex cases — we'll be straight about whether we can help
Referral checklist
- Participant name, NDIS number, and DOB
- Plan dates and current management type
- Goals and requested service categories
- Any relevant assessments, risk info, or behaviour support plans
- Your contact details and preferred way to communicate
Missing something? Send what you have — we'll work the rest out together.
Where we operate
Active coverage across four cities with structured local teams in each. Tap a city for current availability and suburb-level coverage.
Send us a referral
Use our consultation form or call us directly. We'll come back within 24 hours with capacity and matching info.