SUPPORTING OUR CLIENTS

In this challenging time, we want to make sure your supports can continue as best as possible and the way you want.

  • Our team will be actively working towards providing flexible supports the way you want them to be. We encourage all participants to get in contact with us to let us know what this might look like. We understand that some participants and families may want to suspend services, decrease supports or even increase.

  • Participants who need extra assistance with grabbing supplies, whether it be groceries or medication, can get in contact with us. We can provide a temporary delivery service for people who can't get out or at higher risk. This service will be charged as 2 hours of domestic support and billed on your fortnightly invoice. This cost only covers the time and travel costs used by the person delivering the items. Participants will need to sms their shopping lists through to Luke on 0424 160 174 and will need to direct deposit the amount spent on items to Support Your Way's bank account.

  • Our community is stronger together. A number of participants have already utilised Skype/Zoom and our Discord server to keep in touch with one another. Through these means, participants have organised online gaming nights and social groups.

SUPPORTING OUR SUPPORT WORKERS

In these challenging times we will be supporting our team of support workers as best we can. This is our plan on how we can support you:

  • You will be reimbursed for any antibacterial wipes, tissues, hand sanitizers or soaps you buy for work. Please keep these in your car or on your person when attending shifts.

  • If you get a diagnosis of COVID19 or are awaiting testing we will pay your average daily pay for the previous six months less any casual loading. You will need to provide test results or a medical certificate for this.

  • We will be temporarily increasing the 20km reimbursement cap to 50km to account for the inability to use public transport. 

  • Support Workers can request an advanced payment of wages. Chat to us if you’re going through a tough time.

KEY CONTACTS FOR MORE INFORMATION

Reece Miller – Chief Executive Officer

reece@supportyourway.com.au

0448 018 425

Luke David – Chief Operations Officer

luke@supportyourway.com.au

0424 160 174

Anthony Miller - Program Coordinator

anthony@supportyourway.com.au

0431 734 734

Travis Ashworth – Operations Manager

travis@supportyourway.com.au

0434 868 421

IMPORTANT RESOURCES

Support Your Way Disability Services Pty Ltd

ABN: 11 626 968 214

41/1191 Plenty Rd
Bundoora VIC 3083

(03) 8528 2464 | info@supportyourway.com.au

Support Your Way acknowledges the Traditional Owners of Country throughout Australia and their continuing connection to the land and waterways. We pay our respects to Elders past, present and emerging, and acknowledge the strength and resilience of all Aboriginal and Torres Strait Islander people, families and communities.

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